At PDQ Direct we believe 100% that we owe it to our clients and employees to ensure our future growth is built on a sound and ethically sustainable business model. Since innovation and creativity are at the heart of PDQ, we are well placed to fulfil this commitment and achieve our goal to be one of the leading and most environmentally friendly office suppliers in the world.

Key to our success is our Quality Policy. Our Quality Policy empowers employees individually and collectively to take responsibility, resulting in a continually improving working environment for all. Our Quality Management System details the policies, processes and procedures, which reinforce and reflect the competence of PDQ to existing clients, potential clients and independent auditing authorities.

The management at PDQ is committed to continuously reviewing and improving our Quality Policy to ensure that it achieves the following objectives:

1. To maintain an effective Quality Management System complying with International Standard BS EN ISO 9001:2000.
2. To achieve and maintain a level of quality, which enhances PDQ’s reputation with clients.
3. To ensure compliance with the relevant statutory and regulatory requirements.
4. To maximize client satisfaction with the products and services provided by PDQ.
   
   Ryan Flippance
   Managing Director